Information
Our policy for returning faulty or incorrectly supplied garments
If you believe your order contains faulty goods or workmanship, you must notify us in writing — including photographic evidence — within one week of receiving your order. Please email us at info@shirt-printers.co.uk with full details and photos clearly showing the issue.
Once we have assessed your report, we will work to resolve the problem at our discretion within a reasonable timeframe. Resolution options include replacement garments or a credit note.
Once we have confirmed in writing that the goods are faulty, they must be returned within 2 weeks of that clearance being given.
The cost of returning goods to us is the customer's responsibility. Items are at the customer's risk during transit, so we strongly recommend using a recorded-delivery or tracked service for your own protection.
Because our garments are custom-made to your specifications, we are unable to accept returns or exchanges on items that have been produced correctly to your approved order. This includes:
We will only refund original delivery charges where items are confirmed as faulty or were supplied incorrectly. We reserve the right to recover collection costs from customers where applicable.
Please send all authorised returns to:
If you have a query about a return, please get in touch before sending anything back: